Offering customers the best responses, the best products and solutions and the best advice is essential. It’s also a priority focus for the Group around the world. The aim is to keep customers satisfied through top-quality service and flawless competency. That outlook is an additional encouragement for Sonepar subsidiaries that want to improve their work, cut down delivery time and deliver fully reliable solutions and impeccable after-sales service.
The Chinese subsidiary Witjoint Automation earned recognition for its expertise and professionalism from two major customers: Shanghai Aerospace Energy and Rulamat Automation Technology. Such awards form the cornerstone of the company’s drive to become “the best partner to China’s automation industry.”They also highlight the trust and recognition inspired by Witjoint. The company’s strengths mentioned were active contribution to the process of setting electricity standards, short delivery times, effective sales teams working closely with customers and experienced technical staff with the ability to innovate. That should be more than enough to put the customer projects the company is involved with on a secure footing.
These awards encourage us to strive for continuous improvement. We think that in the future, we will need to offer customers more end-to-end products and solutions. There will be more relevant training for our customers. We have to make further gains in service efficiency and be faster in solving any technical problems they may encounter.